WHY SHOULD I TRUST PAMPLONA MAINTENANCE?
We are proud to offer professional housecleaning services and employ residential housekeepers who pride themselves on top-quality service. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. These are just a few of the many reasons why customers trust Pamplona Maintenance.
WHO DOES PAMPLONA MAINTENANCE HIRE TO CLEAN MY HOME?
You can be sure that all of our professional cleaning products are fully trained and insured. We respect all our customers for never smoking, drinking, eating or using appliances while cleaning. We wear our uniforms with pride and confidently perform services that exceed expectations.
HOW WILL OUR RELATIONSHIP WORK?
At Pamplona Maintenance, we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. We value your trust and we will earn it by doing the impossible to deliver reliable, affordable and high-level cleaning services designed to tailor your needs and exceed your expectations.
WHAT SHOULD I DO BEFORE PAMPLONA MAINTENANCE ARRIVEIS?
To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.
DO I NEED BE HOME FOR EVERY CLEANING SERVICE?
No. Because we work on an 8 a.m. to 5 p.m. schedule, Monday to Friday, most of our customers aren’t home when we arrive. In most cases, our housecleaning professionals are provided with a spare key or garage code.
WHAT IF SOMETHINGS DAMAGED DURING A SERVICE?
At Pamplona Maintenance, we treat every single home we clean with the utmost respect. Should anything accidentally break during our service, we’ll do our best to repair or replace the item. Our professionals are fully insured, so claims can be filed when appropriate.
WHAT IF SOMENTHING IS MISSED?
The cleaning methods we use ensure that your home always receives the most consistent cleaning. However, we appreciate that sometimes mistakes can happen, that is why all our services have guaranteed satisfaction. If you contact us in the first 24 hours after the last service, we shall make all adjustments at no additional cost.
AM I LIABLE FOR EMPLOYMENT TAXES, WORKERS COMPENSATION, OR INSURECE?
Pamplona Maintenance is proud to be a worry-free housecleaning service solution. This means that we take care of any personal liability with regard to social security taxes and work-related injuries. We’re fully licensed and insured for your peace of mind.
WHAT DO YOU NOT CLEAN?
Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences, so you never have to worry about paying for a service you don’t need or want.
To ensure we provide your home with the highest quality of care, we don’t typically:
Clean toys
Clean the inside of your fireplace
Pick up clutter
Clean your iron
Do laundry
Wash dishes
We want to make sure that all of your belongings are in the right place when we leave, which is why we leave the tidying up tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.
DO I NEED TO PROVIDE YOUR TEAM WITH MY OWN CLEANING EQUIPAMENT OR SUPPLIES?
No. We arrive with all of the cleaning materials we need and take them with us when we leave.
If you have any preference regarding which cleaning products we use, feel free to let us know and we’ll do everything we can to accommodate your request.
WHAT IF I NEED TO RESCHEDULE A SERVICE?
Pamplona Maintenance understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you let us know 24 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.
HOW DO I PAY?
Payments are due on the day of your scheduled service. Most of our valued customers leave cash or checks at the kitchen counter, but we also accept credit card payments and transfers via Zelle. If you choose to send us a check, make it payable to Pamplona Maintenance LLC
HOW CAN I SHARE MY EXPERIENCE WITH PAMPLONA MAINTENANCE?
You can share your opinions about our services on our Pamplona maintenance page on Facebook, google reviews or by sending us an email. We value the opinion of our customers and it is thanks to the reviews from our customers that we have grown and become the best home cleaning company in the industry.
WHY WILL MY INITIAL CLEAN BE MORE EXPENSIVE THAN MY OTHER REGULARLY SCHEDULED SERVICES?
We found that the first cleaning service raises the house to a specific standard and Pamplona Maintenance is committed to maintaining that standard. That’s why our initial cleaning can take longer and cost a little more than our returns. We need extra time to properly start the elimination process, such as: mold, dust, cobwebs and dirt from your home.
HOW OFTEN CAN YOU PROVIDE SERVICE?
Pamplona Maintenance is pleased to provide services as often as you need. Be it twice a week, every week or forthnight or once a month, depending on your cleaning needs. You can also request move in / out and pos construction services. We also take care of cleaning the houses or apartments that are available as vacation homes or airbnb.
DO YOU ALWAYS SEND THE SAME HOUSECLEANERS?
We believe that it is very important that your home be serviced by the same team members and we will do our utmost to make this happen. That way we ensure our work is always consistent.
DO YOUR HOUSECLEANERS ACCEPT TIPS?
While tips aren’t expected, they are allowed. Some of our clients prefer to tip a little at the end of each service while others prefer to offer a large tip at the end of the year. Additionally, we will be very pleased if you would write a review on our website or Facebook page. We love hearing that our work is appreciated.
ARE YOU OKAY WITH PETS BEING IN THE HOME DURING A CLEANING SERVICES?
Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.